Despite we count with approximately 9,000 square meters of open air space and we have the commitment to only allow 14 couples as maximum in our 7 suites, now we find it necessary to share some of our most relevant security measures for this new reality, so we can guarantee the security of our guests, partners and suppliers.

Measures implemented for hygiene

  • Hand sanitizer in all areas and rooms.
  • Temperature monitoring at check in point.
  • Check in express without tour.
  • A welcome letter sent by e-mail. the breakfast, lunch and dinner menus will be included, in addition to the information that is usually provided during the tour after the check in.
  • We promote to pay the staying before arriving to the hotel.
  • We keep the check out express.
  • 24hrs sanitization in every room. there is not check out / check in in the same day in the same room.
  • Room service breakfast is available for all room categories.
  • Elimination of non-essential elements in rooms. these can be required under request (coffee machine, iron, slippers, etc.)
  • Acrylic protection screen in reception.
  • Action protocol under covid-19 suspicion.
  • More space and strategic accommodation of deck chairs, sofas, chairs and tables to ensure a healthy distance.
  • Mandatory use of masks for all our staff.
  • Use of protective face shields, gloves and hair net in strategic activities for prevention.
  • Removal of all kind of items that may be shared by guests: sunscreen, mosquito repellent, oils, table games, kitchen items, etc.
  • Our courtesy service is suspended during the afternoon so this way we can guarantee less number of staff and massive movements in the same room.
  • The snorkel equipment use will be suspended by the moment.
  • The use of the kayaks can be made only under request and respecting the 24hrs sanitization for each kayak.

Protocols for our collaborators

  • We guarantee the constant monitoring of security and protection according to authorities’ protocols of the ministry of health.
  • Trained staff with all protocols established.
  • Disinfection protocol of all individual work area by each one of our collaborators, during their arrivals and exit.
  • A constant and correct disinfection of concurred public areas with institutional products with registration.